(84) 936 743 136
The law is deadly strict in Vietnam. The usage of illegal narcotics is strictly forbidden, and dealers and persons caught trafficking, whether Vietnamese or foreigner, face execution. Don`t risk it under any circumstances!
You will be surprised by the warmth of your reception. The Vietnamese live for the future – the war is history. We warmly welcome people from all over the world.
This is a common query. Rather than make general suggestions, we will try to suggest something that will be really appreciated, and purchase it on your behalf, if necessary.
Yes, plenty in cities and towns, not in rural areas. Internet cafes are commonplace and cheap. Internet facilities are not available on cruise because low reception and cruises are always moving.
When you buy things at the shops, you should ask them to show their license and they will give you an ‘at cost’ quotation, and arrange for the items to be properly crated and licensed for export.
Yes, you can. However, exporting an art-fact with cultural significance requires an official license. Without a license, anything old is liable to be confiscated at the airport.
Yes. Photography in or near military installations, airports or similar locations is prohibited. Anyone caught will have the film, possibly the camera or cam-corder to be confiscated and may be arrested.
Because of its comfort, elegant boutique design, good service by professional staff and management and more importantly, there are less people on the boat.
Yes, we have a large sundeck with tanning chairs and one area with roof in case strong sunray.
You should bring valuable things with you, luggage can be stored inside your room.
Yes, all rooms are artfully equipped & furnished, including hair dryer, toiletries and rain shower to make sure your comfort.
Around 17h00, you have hot water to have a shower till next morning, after dinner the air conditioning works till next morning.
At night the Generator works to provide electricity for the whole cruise, however, it is located at the end of the boat, so just a little noise found. ”We are in the sea not in the hotel in main land”.
On the cruise, it is equipped with 1 engine to move the boat. During the time the boat moving, you are usually in restaurant or in sundeck. At night when the boat anchors, that engine stops working. We have noise-proof system, so not much noise is found.
We require 25% of the total amount as deposit. After receiving it, we proceed all the bookings and send you final confirmation soonest. The balance will be settled upon your arrival.
Yes, it is recommended, especially in the peak season to secure best services on board
Yes we do
All are located in Bai Chay, Halong Bay which is 165 km North-East from Hanoi
All cruises are under the same management with head office in 17A Hang Dong Street, Hoan Kiem District, Hanoi, Vietnam To better distinguish the service and identity of each cruise, effective from 15th November 2011, our fleet will be sub-fixed as below:
Alova Day Cruises (with 2 boats serving passengers touring for 1 day only)
Alova Gold Cruise 1 (overnight cruise with 9 rooms. It served guests from 15th Oct, 2011
Alova Gold Cruise 2 (overnight cruise with 9 rooms. It served guests from 15th June, 2012
To be short and brief, we name AlovaCruises for both Alova Day Cruises and Alova Gold Cruises
These two overnight cruises are built with the same design according to boutique boat with new room type, mainly serving Individuals, couples and families with the highest comfort and privacy.
Yes, but a little except for the barman. Tour guide is always available anyway.
Certainly, they are well-trained to serve customers and solve problems during the trip
No, they may be cheaper but no one is sure about their quality, we do not guarantee drinks outside the cruise.
Yes, we have reliable drinks from domestic to international imported from other countries such as spirit, brandy, wine…
In this case, please advise us before so that we can order a vegetarian menu during your trip. Vietnam is famous for Vegetarian foods, tropical fruits. We are willing to serve you.
We provide good hygienic local food with set menu
After paying for deposit, you can settle the balance at our office in Hanoi in cash or by credit card. Cash (Euro or US dollar) is preferred. Or you can bank transfer the balance directly to our bank account before boarding.
You can pay by pay pal, credit card or bank transfer Please read our terms and conditions for more details.
You can change local currency to the currency you brought in only by showing the yellow customs slip that you were given on arrival. The amount must be less than the original.
You can change your currency for local currency at the airport, banks, jewelery shops. You should prepare some cash in USD and Euros ( 50- 100 domination) for better exchange rates
You can change into USD or Vietnamese dong with commission from 1%-3% at the banks in big cities. Travellers’ cheques can be used to pay for the room charge and other tourism services
No, we accept cash only on the cruise
Yes, You can pay by credit card with 3% fee for Visa and Master cards. You can pay at shops and hotels in big cities, commercial centre and tourist sites.
Yes, You can withdraw cash at any ATM in big cities such as: Hanoi, Hochiminh city (Saigon), Hue, Hoian, Halong, Haiphong, Danang, Nhatrang, Buon Ma Thuot , Vung tau, Cantho with fee.
No, you shouldn’t, swimming from boat to water is prohibited even in the middle of the bay.
Malaria is normally in the mountainous area. There are no mosquitos on cruise. We often organize tours to the rural area but there’s no malaria case. Only local people have risks to this disease.
You will be immediately taken to the nearest international clinic or hospital for an immediate examination and appropriate treatment according to the terms of your insurance.
With us, your guide will always have a mobile phone and a means of summoning immediate assistance. You will also have direct telephone access Head office
Not much, really. A stop-over en-route or a rest day on arrival helps. It’s important to try to sleep and wake according to local time, even on the air-plane.
Vietnam is both hot and humid. Combined, they make visitors from temperate countries sweat profusely. Drinking lots of water and good sun protection is essential
A. No, doctor is not available except for first aid kit; speed boat is available and takes us 15 minutes to the shore
Asw : Note and remind us in 3 days advance. If we can not find any of your note, your booking still will be the same or your booking will be automatically terminated and first day’s fee charge is applied.
Asw: Yes, we do have the store room for the customer and there will no be any charge or fee. Customer will provide with a ticket number.
Asw: The facilities as listed by the hotel in the room description are guaranteed. Any additional requests will have to be confirmed by contacting the hotel directly such as Computer is provided on request.