Cancellation Policy

If you cancel a trip after making a booking you will lose some or all of the money you have paid for the trip. A cancellation will only be effective when we receive written confirmation of the cancellation. If you cancel a trip:
* 30 days or more prior to departure, we will refund the deposit (you need to cover the payment fee);
* between 15 and 29 days prior to departure, we will refund 50% of total money you already paid (you need cover the payment fee).
* less than 15 days prior to departure, we will refund 0% of total money you already paid.

Note that more lenient cancellation conditions apply to some of our tours – please ask your booking consultant for details. Different fees may apply to airline tickets, train tickets, charter cruises depending on the carrier being used.

You are strongly advised to take out cancellation insurance at the time of booking which will cover cancellation penalties in certain circumstances.
If you leave a trip for any reason after it has commenced we are not obliged to make any refunds for unused services.