Pick up Policy

Pick up policy for Alova Day Cruises and Alova Gold Cruises

Please note that our cruise tour price is included transportation Hanoi – Halong – Hanoi but there are some cases as below:

1. If you stay in a hotel/residence in the Hanoi Old Quarter – Hoan Kiem dist, We will pick up from your hotel/residence to Halong bay and return. Pick up time is 7.50 am – 8.30 am. Please let us know your hotel/residence name and address.

2. If you stay in a Hotel/residence is in Hanoi but located outside of Hanoi Old Quarter, Hoan Kiem dist., Please kindly come to our office on the day of departure to meet our guide then start to Halong bay. Our office’s address 17A Hang Dong street, Hoan Kiem district, Hanoi, Meeting time is 7.45 am.

3. If you want to start our tour from Halong Bay city. The meeting point is Hai Au – BMC Restaurant at Bai Chay Port, Halong Road, Halong City – in front of Bai Chay Port. You can ask the restaurant manager for our cruise embark information and identify themselves. You are expected to meet our guide at 12:15 – 12.30 PM then get on our cruise.